Fixes to Urgent Issues

We consider as “Urgent Problems” all those that prevent the access and/or use of the contracted service. Below we establish what to do in each of these problems.

I can't sign in

If you are trying to log into our Billing Panel or our Control Panel and you are not succeeding, you must open a ticket indicating the email you wrote in the purchase process and, if you wish, the password you want us to set for you. We will answer you as soon as possible within the hours that our support team is active, which is usually 24 hours a day minus the early morning in Spain.

I can sign in, but it does not load or my service is not there

If this is your case, open a ticket and we will attend you as soon as possible within the business hours.

I have not received the RAM upgrade I have ordered

Sometimes the Billing Panel fails, so this can happen. Simply open a ticket and we will manually increase the amount as soon as possible during our support team's business hours.

My server does not start

We have an article with all the solutions to this problem. After a long time solving it, we have seen that the same causes are always repeated.

My Server Does Not Start

Change Server Version

We have two articles:

1. We explain how to change your server software (the game hosted on your server or, in case of Minecraft, how to switch to Paper, Forge, Vanilla Bedrock, etc)

How to Change the Software of your Minecraft Server

2. We explain how to change the Minecraft version of your server (1.21, 1.20, etc).

How to Change your Minecraft Server's Version