Fixes to Urgent Issues
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We consider as “Urgent Problems” all those that prevent the access and/or use of the contracted service. Below we establish what to do in each of these problems.
If you are trying to log into our or our and you are not succeeding, you must indicating the email you wrote in the purchase process and, if you wish, the password you want us to set for you. We will answer you as soon as possible within the hours that our support team is active, which is usually 24 hours a day minus the early morning in Spain.
If this is your case, and we will attend you as soon as possible within the business hours.
Sometimes the Billing Panel fails, so this can happen. Simply and we will manually increase the amount as soon as possible during our support team's business hours.
We have an article with all the solutions to this problem. After a long time solving it, we have seen that the same causes are always repeated.
We have two articles:
We explain how to change your server software (the game hosted on your server or, in case of Minecraft, how to switch to Paper, Forge, Vanilla Bedrock, etc)
We explain how to change the Minecraft version of your server (1.21, 1.20, etc).